At digitalLIFT, our board members bring a deep commitment to equity, along with decades of experience shaping the systems that connect communities. This month, we are proud to spotlight Susan Walters, a member of our Nominations and Governance Committee, whose career has focused on using technology and public policy to expand access to essential services and create more opportunities for underserved communities.
Finding Her “Why”
Susan was drawn to digitalLIFT because of its clear commitment to closing the digital divide, particularly for communities that are often hardest to reach. As a growing organization with a strong track record of impact, digitalLIFT stood out as a place where she could continue advancing work she has championed throughout her career.
A Career Rooted in Access and Policy
Susan brings extensive leadership experience across federal, state, and nonprofit sectors. She recently retired from the National Telecommunications and Information Administration (NTIA), where she led the West Region for the Broadband Equity, Access, and Deployment (BEAD) Program.
Prior to that, she led grantmaking efforts at the California Emerging Technology Fund (CETF), supporting community-based organizations working to build digital skills and expand access to affordable internet options.
Her career also includes many years of telecommunications policy work in California, with a focus on internet deployment and designing programs that expand access to technology for people with disabilities. She has also contributed to efforts that improve access to care for people living with AIDS, reflecting a long-standing commitment to equity across multiple systems.
Why Digital Inclusion Matters
For Susan, digital inclusion is fundamentally about ensuring that everyone has the opportunity to participate and contribute.
“Inclusion is important to me. Designing programs and policies so everyone is encouraged to make a positive contribution that they choose,” she says. “Progress is made by building people up, not tearing them down.”
She also emphasizes the practical reality of today’s world. Without ongoing digital learning, doors begin to close, limiting access to opportunity in education, employment, and daily life.
Life Beyond the Boardroom
Outside her professional and board work, Susan leads a full and vibrant life grounded in community and personal growth. She practices Buddhism and regularly speaks to groups about sustainable gardening as a Master Gardener for Solano County. She also volunteers with two additional nonprofit organizations.
In her free time, Susan enjoys traveling, cooking, exploring new foods, and spending time with family and friends.
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