For 15 years, SF Connected has been one of San Francisco’s strongest commitments to digital equity, ensuring older adults and people with disabilities have the skills, support, and confidence to navigate an increasingly digital world. What began in 2010 with federal Broadband Technology Opportunities Program (BTOP) funding has grown into a city-backed, multilingual, disability-inclusive network serving thousands of residents every year.
The newly released SF Connected 15‑Year Spotlight captures the full story: the program’s evolution, its measurable impact, and the community partnerships that make it thrive.
The report reveals some impressive delivery statistics:
- 14,000+ older adults and adults with disabilities have been served since the program’s inception
- 3,591 unduplicated clients were supported last year alone
- 25,906 hours of multilingual digital literacy training and tech support were delivered
And the recorded participant outcomes speak for themselves:
- 94% report enhanced well-being
- 93% feel more connected to others
- 92% report increased confidence using technology
The full spotlight report brings the stories, numbers, and community voices to life. It also showcases the essential role of digitalLIFT, whose volunteers, trainers, and innovative programs have shaped the program’s identity and reach. It features stories from senior centers, housing sites, and community hubs across the city, each illustrating how digital access transforms daily life: staying in touch with family, accessing telehealth, managing benefits, and building confidence with every click.
If you want a vivid, human-centered look at what digital inclusion in action actually looks like, and why it matters, this 15‑year retrospective is a must-read. It’s a celebration of persistence, partnership, and the belief that everyone deserves the tools to participate fully in modern life.
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