Specialized
Courses
NUMBER OF LESSONS
37 |
VIDEO CONTENT
42 min |
ENGAGEMENT TIME
2-3 hrs |
PRICE
$300 |
In this course, you’ll learn how to:
- Understand the Digital Gap Within Older Populations
Differentiate between stereotypes and realities in older adults’ tech adoption, noting common causes of low digital confidence - Articulate the Importance of Technology
Learn to persuasively explain to older adults how the internet can enhance their lives, respectfully acknowledging the risks of digital disconnection - Recognize What Your Client Needs
Assess and address older adults’ specific tech needs, aiding them in embracing new tools with a growth mindset - Enhance Device Accessibility for Aging Clients
Discover and configure device accessibility features, such as screen contrast and touch sensitivity, that can meet older adults’ specific needs - Provide Additional Learning Materials
Identify resources that address the most common digital barriers for older adults
Course Curriculum
Introduction: Digital Equity & the Aging
Welcome and Course Goals
Digital Use Among Older Adults
Section Overview
Your Perspective Ageism and the Problem with Generalizations Differing Voices Positive Aging A Note About Language Research Knowledge CheckFactors Contributing to Lower Digital Use & Confidence
Section Overview
Brainstorm: What Are the Barriers? What Happens When You Age? Physical and Cognitive Factors The Information Age: A Profound Transformation Non-Physical Factors Reflect: People You KnowThe Implications of Digital Disconnection
Section Overview
The Risks of Digital Disconnection The Benefits of Digital Connection The Importance of Choice The Whole Person ReflectionEmpathetic Communication and Active Listening
Section Overview
Dismantling Perceived Limitations Digital Immigrants & Digital Natives Teaching Tech to Older Adults Instructional ResourcesEnhancing Accessibility
Section Overview
Choosing a Device Device Configuration & Accessibility Interview: Accessibility Advocate and Tech Tutor Extraordinaire Knowledge CheckResources & Wrap Up
Resources & References
Wrapping Up Post-Training Survey Prior to Completion CertificateNUMBER OF LESSONS
39 |
VIDEO CONTENT
40 min |
ENGAGEMENT TIME
2-3 hrs |
PRICE
$300 |
In this course, you’ll learn how to:
- Understand Digital Equity’s Impact on Health
Learn how the digital divide affects access to care and other social determinants of health - Discover Digital Tools for Health Management
Identify digital tools that can help patients and community members manage their physical and mental health - Address Clients’ Privacy Concerns
Respond to concerns regarding privacy and health data confidentiality - Identify Patients’ Potential Digital Barriers
Develop an understanding of the many different barriers that can stand in the way of patient healthcare in order to reframe issues of “noncompliance” - Encourage Digitally-Inclusive Patient Care Practices
Learn how to identify areas in a patient’s social circle and community that could become more accessible through digital skills training
Course Curriculum
Introduction: Digital Equity & Healthcare
Welcome and Course Goals
Wellness and the Digital Divide: Framing the Problem
Section Overview
Common Issues: Your Perspective A Conversation with Methodist Healthcare Ministries The Digital Divide in Action: Marilyn and Jayla Digital Barriers for Patients A Beginner’s Mindset Additional Determinants of Health Definitions and Research Knowledge CheckPatient-Centered Digital Supports
Section Overview
“Noncompliance” Resources Identifying Digital Supports for Patients Using Non-Judgmental Language Practice: Local Assets and Referrals Reflection: Dig DeeperDigitally Inclusive Practice and Policy
Section Overview
Removing Barriers to Patient Care Creating a Digitally Inclusive Practice Digital Inclusion Beyond Medical Appointments Provider Burnout and Lack of Staff Time Knowledge CheckDigital Citizenship and Health
Section Overview
Health Misinformation Healthcare and Mistrust Digital Health: Understanding the Risks Knowledge CheckPrivacy Considerations
Section Overview
HIPAA Beyond HIPAA: The Importance of Privacy Additional Resources Considering a Patient’s Situation and Social Group Practice: Privacy Reflection: Patient PrivacyResources & Wrap Up
Test Your Knowledge
Resources & References Wrapping Up Post-Training Survey Prior to Completion CertificateNUMBER OF LESSONS
33 |
ENGAGEMENT TIME
2 hrs |
PRICE
$300 |
In this course, you’ll learn how to:
- Recognize Digital Equity in the Context of Libraries
Examine social inequalities that influence the digital divide while exploring the historical connection between public libraries and digital inclusion efforts - Strengthen the Library’s Digital Inclusion Practices
Align digital inclusion practices with your library’s mission and specific role within your community - Understand Library Patrons’ Tech Needs
Recognize typical tech needs of library patrons and determine suitable assistance - Educate Patrons on Online Safety Practices
Teach patrons strategies to stay safe online and recognize potential risks or scams - Recommend Further Technology Resources
Suggest relevant technology resources within and beyond the library
Course Curriculum
Introduction: Digital Equity & Libraries
Welcome and Course Goals
Libraries and Digital Inclusion
Section Overview
Initial Reflection: Library Mission Libraries, Information, and the Internet Five Elements of Digital Inclusion Exploring Your Library’s Mission Additional ResourcesLibrary Patrons and Their Digital Needs
Section Overview
Initial Reflection: Who Uses Library Technology? Introduction: Digital Barriers Understanding Digital Barriers Practice: Overcoming Barriers Different Supports for Different Needs Practice: How Can I Help?Approaches to Digital Inclusion in Libraries
Section Overview
Initial Reflection: Digital Inclusion at Your Library Access: Internet and Devices Task Support: One-on-One Assistance Training: Individual and Group Learning Exploring Your Library’s Offerings Additional ResourcesOnline Safety and Privacy for Library Patrons
Section Overview
Digital Safety and Privacy Top 10 Internet Safety Topics Worked Example: Safety & Privacy Reminders Practice: Supporting Patrons’ Privacy Digging Deeper: Privacy Protections and the Library Bill of RightsFurther Resources in Your Community
Section Overview
Mapping Digital Inclusion Assets Practice: Referring OutResources & Wrap Up
Resources & References
Wrapping Up Post-Training Survey Prior to Completion CertificateNUMBER OF LESSONS
71 |
VIDEO CONTENT
1.5 hrs |
ENGAGEMENT TIME
3-4 hrs |
PRICE
$300 |
In this course, you’ll learn how to:
- Navigate Public Benefits Programs
Understand eligibility requirements and the enrollment processes for programs like Medicaid, SNAP, WIC, TANF, housing assistance, Lifeline, and more. - Conduct Pre-Qualification Assessments
Assess client eligibility efficiently and identify potential barriers early in the process. - Assist with Online Enrollment
Provide step-by-step guidance to clients for navigating digital platforms and completing online applications. - Address Digital and Accessibility Barriers
Implement strategies to overcome digital exclusion, including using assistive technologies and translation tools to serve diverse client needs. - Maintain Client Security and Professionalism
Learn best practices for secure account management, privacy protection, and setting professional boundaries while assisting clients. - Build Confidence in Your Role
Equip yourself with the tools and knowledge to confidently support clients, ensuring they receive the assistance they need.
Course Curriculum
Introduction: Public Benefits Enrollment Overview
Welcome and Course Goals
Glossary of Terms & AcronymsLaying the Groundwork: Public Benefits Matter
Introduction to Public Benefits in the U.S.
A Brief History of U.S. Public Benefits Socioeconomic Needs and Poverty Statistics Real Talk: Public Benefits An Overview of the Key Public Benefits Programs The Faces of Public Benefits Knowledge CheckIdentifying Common Client Barriers
Barriers to Benefits: Setting the Stage
Poverty’s Effects on Psychology Welfare Stigma and Fear Digital Exclusion and Tech Barriers You Try: Assessing Digital Skills Administrative Burdens You Try: Procedural and Documentation Barriers Language and Accessibility Privacy, Boundaries, and Trust Barriers Knowledge Check: BarriersUnderstanding Program Eligibility and Application Processes
Section Overview
Eligibility & Enrollment: An Overview Immigrants and Public Benefits You Try: Navigating Program Eligibility Methods of Providing Support Pre-Qualification Screening for Public Benefits Explore the Benefits Enrollment Field GuideGuiding Clients Through Online Enrollment Portals
Section Overview
Anticipating Common Digital Challenges Task Support vs. Skill Building You Try: Task Support or Skill Building? Respecting Boundaries and Client Privacy You Try: Boundaries and Client Privacy Security, Privacy & Safety Essentials Skill-Building Resources Practice: What Would You Do?Advanced Support Techniques
Section Overview
Overcoming Digital Access Challenges A Trauma-Informed Approach You Try: Supporting Clients with Disabilities Language Barriers You Try: Language Barriers You Try: Navigating Denials, Appeals, and AlternativesMaintaining Enrollment and Updating Knowledge
Section Overview
Mastering the Maze: Staying Ahead in Public Benefits Navigation You Try: Helping Clients to Maintain Enrollment Dig Deeper: Your State’s Online ApplicationsFood Assistance Programs
Section Overview
SNAP WIC National School Lunch Program Additional Food Assistance ProgramsHealthcare Programs
Section Overview
Medicaid Medicare CHIP Additional ProgramsCash Assistance Programs
Section Overview
TANF SSI General Assistance (GA)Housing Assistance Programs
Section Overview
Section 8 Public Housing Other Housing ResourcesAdditional Programs
Technology Access
Unemployment Insurance LIHEAPLocating Further Information and Resources
Self-Care Strategies for Benefits Navigators
Resources and References Wrapping Up Post-Training SurveyOR Select a Package Built for Specific Industries
You’ll love how we’ve bundled our most popular online courses and resources into industry-specific packages designed to help your organization build staff capacity to teach digital skills and bridge the digital divide in your industry and community.
Aging Services
Empower your team to help older adults stay connected, independent, and digitally confident.
LEARN MORE
Libraries
Strengthen your library’s role as a trusted hub for digital learning and community connection.
LEARN MORE
Healthcare
Equip your healthcare staff to support patients who face barriers to accessing care online.
LEARN MORE
You’ll save 35% by purchasing a full package instead of buying courses individually. Each package includes core training in Digital Navigation, Teaching Digital Skills, and Internet Safety, along with a ready-to-use digital literacy curriculum, program templates, and access to our practitioner community forum. Advanced Packages include additional device curricula and your choice of three more courses to deepen your impact.
Benefits That Matter to You!
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Expert-Led
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Field-Tested
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Designed for Adult Learners
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Empower Trainers
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Multiply Impact
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Customization Without Reinvention
Trusted by Program Builders Nationwide
Supported over 1,730 trainers and 13,000 learners since 2015
Phil, Trainer
digitalLIFT, California
”All my students rave about the printed learner booklet. They love the easy to read and clear step by step instructions on how to use their device.”
Suzanne Anderson
Age of Central Texas
“This has been one of the best experiences I ever had regarding partnerships. We have 175 beneficiaries to date who have received tablets, low-cost internet, and digital skills training. The theme of most of my conversations with learners is that they say, ‘This has changed my life’.”
Linda Phillip
Sourcewise
“CTN’s digital navigator training has given our team the basic knowledge to enhance our digital inclusion program to better serve older adults.”
Isabel Bernal
El Buen Samaritano
“CTN made sure that they understood what we needed, what programs we offered, and what topics we were planning to teach with the curriculum. They customized everything for us.”
trainerLIFT Impact Since 2020
173
PARTNERS
1759
TRAINERS TRAINED
8676
TRAINING HOURS
Digital Equity 101
What it is, Why it Matters, and How to Achieve It
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