Manager Training

In this course, you’ll learn how to:

• Understand the Role of Digital Navigators
  Learn their importance in empowering communities through digital inclusion
• Set Up Your Program
  Map the assets within your community to start your program (with real-life case studies!)
• Recruit Digital Navigators
  Learn about best practices for recruitment
• Oversee Program Operations
  Effectively oversee navigators’ responsibilities related to devices, connectivity, and digital skills in the community
• Support and Develop Your Team
  Create a positive work environment and measure the success of the navigator program, using the data to make continuous improvements

In this course, you’ll learn how to:

• Collect Data
  Learn best practices for data collection in a variety of formats
• Conduct Needs Assessments
  Understand the types of programs, infrastructure, and resources that are lacking in your community, plus the specific barriers that prevent people from accessing the internet
• Develop Asset Maps
  Identify already-existing resources and areas of strength within a community
• Aggregate Data
  Organize and clean your data to prepare it for accurate, in-depth analysis
• Analyze and Report Findings
  Explore tools and software to interpret your data and generate insights

In this course, you’ll learn how to:

• Develop a Theory of Change
  Articulate how your efforts will accurately and respectfully represent the community’s needs and bring about the desired change
• Identify Potential Challenges
  Anticipate barriers and adjust your approach as necessary
• Understand Best Practices
  Explore strategies for expanding device access, internet access, and digital skills training
• Find Curricula and Relevant Forms
  Locate and evaluate existing materials, such as intake forms, assessments, programmatic templates, and curricula
• Tailor Program Models
  Implement the appropriate programmatic models to address your community’s specific needs

In this course, you’ll learn how to:

• Identify the Necessary Resources
  Determine the required staff, funding, equipment, training locations, and other necessary resources
• Set Goals
  Define clear metrics for success
• Develop a Roadmap
  Establish a clear direction to guide your team through each phase of the program
• Create Timelines
  Outline key milestones, deliverables, and deadlines in order to keep your team on track
• Identify Next Steps
  Get your program up and running

In this course, you’ll learn how to:

• Establish Partnerships
  Collaborate with other organizations to leverage resources, expertise, and support
• Prepare Your Staff and Volunteers
  Equip them with the necessary knowledge and skills for their roles
• Monitor Activities
  Make adjustments based on real-time feedback
• Evaluate Program Success
  Collect and analyze quantitative and qualitative data
• Share Outcomes
  Craft impactful stories and reports for funders, staff, potential program participants, and other stakeholders

In this course, you’ll learn how to:

• Recruit Volunteers
  Draft clear job descriptions and effectively recruit using a variety of sources
• Train Volunteers
  Equip volunteers to work with folks who are new to technology
• Manage Volunteers
  Supervise daily activities and track volunteer efforts
• Mentor Volunteers
  Offer ongoing professional development, support, and community building opportunities
• Retain Volunteers
  Implement strategies to encourage long-term volunteer commitment and growth